Privacy Policy

How Shielded collects, uses, and protects personal information across our website, platform, and services.

Last updated October 2026

This Privacy Policy explains how Shielded (the “Company,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information in connection with our website, any related webpages, applications, products, software, tools, models, communications, and services we make available (collectively, the “Services”). By using the Services, you acknowledge the practices described in this Privacy Policy, subject to any additional disclosures or consents required by applicable law.

1. Information we collect

We may collect several categories of personal information depending on how you interact with the Services, including:

  • Contact information, such as your name, work email address, phone number, company name, and job title.

  • Account and profile information, such as login credentials, account identifiers, settings, and preferences.

  • Transaction and commercial information, such as subscription details, billing information, and payment records maintained by our payment processors.

  • Communications and support information, such as messages, inquiries, demo requests, feedback, and correspondence you send to us or through the Services.

  • Usage and device information, such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, dates and times of access, and feature usage.

  • Content and files you upload, connect, or generate through the Services, including financial and operational data, to the extent they contain personal information.

  • Information we receive from third parties, such as service providers, analytics providers, security providers, business partners, or integrations you choose to connect.

We collect personal information directly from you, automatically when you use the Services, from third parties acting at your direction, and from service providers, business partners, affiliates, and other lawful sources.

2. How we use information

We may use personal information to:

  • Provide, operate, maintain, secure, and improve the Services.

  • Create, authenticate, administer, and service accounts.

  • Process subscriptions, payments, renewals, and related transactions.

  • Communicate with you about the Services, including service-related notices, updates, support, and administrative messages.

  • Respond to inquiries and demo requests, and provide customer, technical, and legal support.

  • Analyze usage trends, monitor performance, and develop new features, products, or services.

  • Detect, investigate, prevent, and address fraud, abuse, security incidents, or other unlawful or harmful activity.

  • Comply with legal obligations, enforce our agreements, protect our rights, and defend against claims.

We may also use personal information for any other purpose disclosed at the time of collection or with your consent, where required by law.

3. Cookies and similar technologies

We and our service providers may use cookies and similar technologies to remember preferences, maintain sessions, analyze traffic and usage, improve functionality, and support security. Depending on your jurisdiction, you may be able to control certain cookies through your browser settings, cookie banner, or other consent management tools. Blocking cookies may affect functionality of the Services.

4. How we share information

We may disclose personal information to:

  • Affiliates and related entities within our corporate group.

  • Service providers, contractors, vendors, and advisors that perform services on our behalf, including hosting, cloud infrastructure, analytics, customer support, communications, billing, payment processing, security, legal, and professional services.

  • Business partners and integrations, where necessary to provide functionality you request or authorize.

  • Governmental, regulatory, judicial, or law enforcement authorities, when required by law or when reasonably necessary to protect rights, safety, property, or the Services.

  • Relevant parties in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.

  • Other parties at your direction or with your consent.

We do not sell personal information or share personal information for cross-context behavioral advertising, except as permitted by law and as described in any supplemental notice that may apply to you.

5. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect the Services and our rights. Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements.

6. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. International transfers

We may store, process, and transfer personal information in the United States and in other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws of your jurisdiction. Where required by law, we take appropriate steps to provide lawful safeguards for cross-border transfers.

8. Your rights and choices

Depending on your jurisdiction and subject to applicable limitations and exceptions, you may have the right to request access to, correction of, deletion of, portability of, or restriction of certain personal information, or to object to certain processing. You may also have the right to withdraw consent where processing is based on consent. To submit a privacy request, please email [legal email]. We may need to verify your identity before responding to a request.

You may opt out of promotional emails by following the unsubscribe instructions included in those emails. Even if you opt out, we may still send you transactional or relationship messages, including account, service, legal, and support communications.

9. Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us at [legal email] so that we can take appropriate steps.

10. Third-party services

The Services may link to or integrate with third-party websites, applications, or services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by posting the updated version on the website, through the Services, or by another reasonable method. The updated Privacy Policy will become effective as of the stated effective date.

12. Contact

Questions, requests, and notices relating to this Privacy Policy or our privacy practices should be sent to [legal email].